Support — Zuzelle

How to start coloring

Open Discover and choose an illustration that speaks to you.
Pick Guided Coloring for a calm three-stage journey, or Free Painting to explore.
Use pinch to zoom, two-finger pan, and undo/redo while you create.
Your progress saves on device so you can return anytime.

Guided Coloring

Guided mode follows three real stages designed with the illustration: Contours → Colors & textures → Crystals & embellishments. Numbers adapt as you zoom. There is no permanent vertical toolbar — gestures keep the canvas open and romantic.

Free Painting

Create in any order with Magic Paint, Diamond Painting crystals, Sand Art, and finishing details. Switching tools keeps your existing layers — mixed media is the heart of Zuzelle.

Premium subscriptions

Premium unlocks premium collections and an uninterrupted creative experience while active. Planned plans:

Weekly — $6.99/week, with a 3-day trial for eligible users
Monthly — $19.99/month
Yearly — $89.99/year

Final prices, currency localization, and trial eligibility come from Apple and Google when the app is live. See the Terms of Use.

Restore Purchases

After reinstalling or changing devices, open Settings (or the paywall) and tap Restore Purchases. Sign in with the same Apple ID or Google account used for the original subscription.

Cancel a subscription

Cancel in your store account settings — not inside the app alone:

iPhone / iPad: Settings → your name → Subscriptions → Zuzelle
Android: Google Play → profile → Payments & subscriptions → Subscriptions

Deleting the app does not cancel billing. Access continues until the end of the paid period.

Offline access

Starter artworks and your local projects are made for offline creativity. Some catalog items and new downloads need a network connection. Offline leases for remote packages may expire and require a brief online refresh.

Downloading new artwork

When online, open Discover or Downloads and select an illustration to fetch its package. Keep enough free storage, stay on a stable connection, and retry if a download is interrupted. Premium-gated pieces require an active entitlement.

Troubleshooting

Force-quit and reopen the app; confirm you are on the latest version once stores are live.
If a download fails, check storage and network, then retry.
If Premium does not appear, Restore Purchases and verify the correct store account.
For gesture or display issues, try Fit zoom and ensure reduced-motion settings match your preference.

Still stuck? Email contact@zuzelle.app with your device model, OS version, and a short description.